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Return & Refund Policy

At Joypar, we take immense pride in the purity and quality of our ghee. Since our products are perishable and packaged in premium glass jars, we have established the following policy to ensure a fair and safe experience for all our customers.

1. Returns & Exchanges

Due to the perishable nature of ghee and food safety regulations, we do not accept returns or exchanges once the product has been delivered, regardless of whether the jar is opened or unopened.

2. Damaged or Broken Glass Jars

We use reinforced packaging to protect our glass jars; however, transit mishaps can occur. If you receive a shattered or cracked jar:

  • Timeframe: You must report the damage within 24 hours of delivery.

  • Requirement: Please email a photo and a short "unboxing video" showing the damage to joyparenterprises@gmail.com or WhatsApp us at +91-93211 94266.

  • Resolution: Once verified, we will ship a fresh replacement jar at no extra cost to you or issue a full refund to your original payment method.

3. A Note on Texture & Appearance

Ghee is a natural product that changes its physical state based on the ambient temperature.

  • Graininess/Liquid State: It is perfectly normal for ghee to be liquid in summers or grainy/solid in winters.

  • Color Variations: Slight variations in yellow/white tones may occur due to seasonal fodder changes for the cattle.

  • Policy: Returns or refunds are not applicable based on the texture or color of the ghee, as these do not affect the quality or purity of the product.

4. Refund Process

If a refund is approved (in cases of damage or non-delivery):

  • The refund will be processed back to your original payment method (Credit Card, UPI, Net Banking, etc.).

  • Please allow 5–7 business days for the amount to reflect in your account, depending on your bank’s processing time.

5. Refunds for Cash on Delivery (COD) Orders

If you have paid for your order via Cash on Delivery (COD) and are eligible for a refund due to damage or an error on our part:

  • Bank Account/UPI Details: Since we cannot refund physical cash, we will require your UPI ID (e.g., name@okaxis) or your Bank Account Details (Account Number & IFSC Code).

  • Security: Please share these details through a reply to your original order confirmation email from joyparenterprises@gmail.com.

  • Verification: To prevent fraud, the name on the bank account or UPI ID must match the name on the original order.

  • Processing Time: COD refunds take an additional 2–3 business days to verify and process once your details are received.